Conference Agenda

Thursday 11th June 2015, One Great George Street, Westminster SW1P 3AA

09:30 - 11:00 Plenary Session and Panel Debate

Conference Chair - Andy Lake, Author of 'The Way We Work, A Guide to Smart Working in Government',

Bruce Mann, Executive and Finance Director, Cabinet Office and SRO The Way We Work Programme

Philippa Lloyd
, Director General, People, Strategy and Higher Education, Department for Business, Innovation & Skills

Richard Phillips, Head of Mobility Solutions, Government and Health, BT Global Services

Louise Woodford, Director Change, Performance & Shared Services, Ministry of Justice

Following a 30 minute refreshment break the conference continues with a series of 40 minute breakout sessions:

11:30 - 12:10 Work Sessions

1A How IT transformation at Bristol City Council is underpinning a broader council change - a case study
Bristol City Council will discuss how they are aligning their IT strategy to their business strategy to support a £90m cost saving programme.

Ian Gale, ICT Service Delivery and Integration Manager, Bristol City Council
Andrew Hawkins, Director, Eduserv

1B How to use real estate to catalyse organisational change, drive efficiency and measurably improve staff productivity
National Grid have been changing the way they work and their culture for over five years and have been using real estate as a catalyst to drive organisational change from old world to new world. This is a powerful story of change management and how the physical environment can have a substantial impact on the productivity of staff. National Grid and AECOM have partnered throughout this journey and together have achieved the Holy Grail of making a measurable connection between the workplace and productivity.

Simon Carter, Head of Real Estate, National Grid
Nicola Gillen, Director of Workplace Strategy, EMEA, AECOM

12:15 - 12:55 Work Sessions

2A The benefits of portfolio optimisation and co-location of services
This workshop led by DTZ will explore the benefits of portfolio optimisation and co-location of services. It will look at the challenges and opportunities of delivering change projects and will benchmark how the public sector compares with practice in the corporate sector. We will draw on case studies and experience from corporate and public sectors.

John Keyes, Senior Director, DTZ
Susanne Lorencin, Director of Workplace Strategy, DTZ

2B Working beyond boundaries
Our understanding of our client’s experience is that there is an increasing focus on ‘customer’ needs: defining service design and delivery, smart working practices and changes in behaviours, which in turn redefines the specification of space, technology and support services.

We will consider the implications, as we shift our approach to the design and servicing of physical space, from the past constraints of ‘My Space’ to the current trend of ‘Our Space’ onwards to the future challenges of ‘Any Place’: transcending the traditional boundaries of buildings, support services, technology infrastructures and human resource management.

This will require a shift in the way we manage our people and indeed the way we enable ourselves to be managed.

The topics we will cover include:

PEOPLE – delivering transformational change: shifting expectations of ownership from a culture of ‘my space’ to ‘any place’, embracing boundaryless organisational working, new behaviours, managing by outcomes rather than presence and developing new methods of measuring performance

PLATFORMS – delivering business led solutions: directly linked to organisation vision, shifting to service led specification and service delivery models, future proofing infrastructure and networks, up-skilling users and technical support

PLACE – repurposing the workplace: shifting the focus to providing environments that respond to differing community needs, less fixed, more communal and more collaborative, common goals, better equipment, more technology enabled

PROVIDERS (Support Services) – delivering user focused services: shifting from Facilities Management to ‘Facilitators’ of change: enabling users to focus on service delivery, provider of the ‘serviced office’ responsible for whole environment performance and informed utilisation

We will draw on examples from our wealth of cross sector experience to look for lessons and solutions to these challenges.

Alison White, Nicholas Morgan and Sarah Everitt, Co-founders of PLACEmaking

12:55 - 13:45 Lunch and networking

13:45 - 14:25 Work Sessions

3A How the PSN will underpin smart working and digital reform
The Public Services Network is delivering a common network platform linking many parts of the public sector; this session introduces PSN and examines how smarter working and digital reform of services can be accelerated through a common trusted platform that enables new, safe and secure ways of working.

Des Ward, Director, Innopsis (formerly PSNGB)
Stuart Higgins, Director, Innopsis (formerly PSNGB)

3B Best practice property in 2025 - a vision of the future
Recognising the increasing pace of change in technology, connected workplaces and flexible working as well as the slow pace of change in property portfolios, this session will explore how we should be planning our future workplaces to respond to the way our workforce will want to operate in ten years' time and what that means for the decisions we make today.

David Mathieson, Managing Director, Property & Assets, Mouchel Business Services
Alan Newton, Director, Strategy Development, Mouchel Property

14:30 - 15:10 Work Sessions

4A Using TW3 guidelines for a better civil service estate
In this session we will look at case studies of work undertaken with Government Departments, following TW3 guidelines to help create a better civil service estate.

Chris Ager, Director, Bilfinger GVA
Mark Chapman, Principal Surveyor, Bilfinger GVA

4B How IT can improve service delivery with the use of IT Service Management tools and principles
This session will cover a case study from the British Library on how the adoption of ITIL processes and standards works well if the right tools are deployed to support them. The British Library recently implemented an IT Service Management tool in partnership with TOPdesk, which is transforming the way the IT service interacts with its customers.

Jason Mason, Head of Personal Computing Services, The British Library

15:10 - 15:40 Refreshments and networking

15:40 - 16:20 Work Sessions

5A The objective evidence behind TW3 space remodelling within the civil service estate
Our session will focus on the successful deployment of workspace utilisation sensor technology across parts of the civil service estate nationally, with a specific emphasis on the objectivity of results as a key driver in the wider discussion of estate operational efficiency.

Within our discussion programme we look at the reporting detail and benefits of applying sensor technology as a mechanism by which to gain the truest understanding of occupier space needs and staff to workspace ratio optimisation, as well as discussing some of the human and political elements around approaching projects of this nature.

With a selection of client references and case studies, including a comment on the effectiveness of Occupeye as part of TW3 from Ministry of Justice, Neil and Andrew aim to share a wealth of public sector client experiences with the group and lead an interactive session from which participants can take tangible benefits that can be applied to future space assessment projects.

Simon Watts, Chief Executive, Occupeye/Cad-Capture
Andrew Butterworth, Client Account Director, Occupeye/Cad-Capture

5B Getting everyone on board: preparing managers and staff for smart working
Our goal is to help you understand the key components required to successfully move your organisation to Smarter Work. In this highly interactive session we will focus on how you can prepare your organisation on the following:

- Why are we doing this?
- How will we work (especially if we're not all working next to each other)?
- Where we will work and how to design and use workplaces to support the work and the people

We will dive into the hot topics, explore global best practices for building confidence and gaining adoption. In addition, we will share a "live" demo on some e-learning tools being piloted today within Civil Service to make change process easy for the project team leading the effort and effective for the staff using these new technologies that exemplify "smart working".

Bridget Hardy, Head of TW3 Engagement and Workplace Transformation Strategist, Cabinet Office
Andy Lake, Author of 'The Way We Work, a Guide to Smart Working in Government',
Kate North, VP Global Development,

16:25 Closing Plenary Session: The benefits of people centric working
BT has evolved from a UK public sector company to a multinational organisation in 170 countries, and has equipped more than 70% of its workforce to operate wherever and whenever they need to. It has also been working with other organisations over more than 2 decades to enable them to introduce similar schemes, not just improving working practices but also delivering real and measurable savings, in areas such as physical estate and increased efficiencies. Central to this has been the BT Workstyle group and this session will look at how the process has evolved, how people, not technologies are the focus and how one size definitely does not fit all.

Sophy Hough, Strategic Partnership Director, BT Advise

The conference ends at 17:05 approx

Please note agenda, times and speakers may be subject to change